Coronavirus (COVID-19): how we're protecting our flood warning service

Accessibility statement

This accessibility statement applies to the Flood information service on GOV.UK.

This website is run by the Environment Agency. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible, for example:

We plan to fix these issues with a new version of this website, which we are currently developing. We are aiming for it to be fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

In the meantime, if there is any content on the website that you need but cannot access, please contact us to request it in a different format.

How to request content in an accessible format

If you need any content in a different format:

You can also call Floodline, who will provide all of the information that’s on our website and tell you if you are currently at risk of flooding.

Telephone: 0345 988 1188
Textphone: 0345 602 6340

This is a 24 hour service.

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, email enquiries@environment-agency.gov.uk.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

The Environment Agency is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to the following non-compliances and exemptions.

Non-accessible content

The next section lists which content is not accessible and why.

We plan to fix these issues with a new version of this website which we are currently developing. We are aiming for it to be fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We aim to publish the new website by April 2021.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Buttons on some pages do not have a correct label or role identified, which affects how they work with assistive technology. This fails WCAG 2.1 success criteria 2.4.4 (link purpose) and 1.1.1 (non-text content).

Some pages automatically refresh and people cannot stop or control the frequency of the refresh. This fails WCAG 2.1 success criterion 2.2.2 (pause, stop, control).

Content on some pages is not in a logical nested order. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels).

It’s not always clear where the focus is on some pages while navigating using a keyboard. This fails WCAG 2.1 success criteria 2.1.1 (keyboard), 2.1.2 (no keyboard trap), 2.4.3 (focus order), and 2.4.7 (focus visible).

Some pages have a map that is not labeled correctly, which affects how it works with assistive technology. This fails WCAG 2.1 success criteria 2.1.2 (no keyboard trap) and 4.1.2 (name, role, value).

Some pages have content inside a text reveal component that does not work with assistive technology. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels).

Some pages have graphs with no alternative text, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

When viewed on a mobile, some images are not in a logical order. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

On one page, some adjacent links go to the same URL. This results in additional navigation and repetition for users using a keyboard or assistive technology. This fails WCAG 2.1 success criterion 2.4.4 (link purpose).

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

The website has the following content which is out of scope of the accessibility regulations:

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix the personal flood plan PDF.

What we’re doing to improve accessibility

We are currently working on a new, more accessible version of this website that fixes the issues listed here.

We plan to:

We intend to make sure the new website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was published on 9 September 2020. It was last reviewed on 9 September 2020.

This website was last tested on 11 August 2020. The test was carried out internally.

We chose a sample of pages that are representative of all areas of the service and used our knowledge of the service to prioritise the order of testing by the likelihood of finding issues.