Personal information charter

We are the Environment Agency and this information charter sets out the standards you can expect from us when we collect, hold or use your personal information. We are a data controller – a data controller determines how and why personal data is processed. We will follow all applicable UK and EU data protection laws in how we treat your personal information.


Your rights

When we collect, hold, use or otherwise process your personal information, you have a right to be told:

You are also entitled to have your personal information:

  • protected and kept secure
  • kept accurate and up to date
  • not used for purposes which are incompatible with those for which it was collected
  • kept only for as long as it is needed for the purpose for which it was collected (unless it must be kept as part of the historic record)

You have other rights under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA 2018). These are listed in full on the Information Commissioner’s website at:

See the ‘How to contact us’ section to find out how to exercise any of your rights under data protection legislation, or for any queries.

Privacy notices

When we provide a service that requires processing of personal information, we will also provide a detailed privacy notice for that service. This will give you the information that you have a right to be told under data protection legislation.

See the ‘How to contact us’ section if you need assistance with accessing a privacy notice for a particular service.

Storing and processing your data

We will only keep your personal data for as long as necessary, in line with statutory, regulatory, legal or security requirements, or based on historic value. Details will be on the relevant privacy notice.

We will store and dispose of your information securely and protect it to make sure only the people that need to have access to it.

We will only use your personal data in ways that are compatible with the purpose(s) set out in the relevant privacy notice. This includes contacting you to improve our service and to request consent to use your data for a new purpose.

We may be under an obligation to publish data on a public register, this will be made clear on the privacy notice for the services that this applies to.

In most cases your personal data will be stored and processed inside the European Economic Area (EEA). When your data will be transferred outside the EEA, we will inform you and let you know what safeguards are in place.

Sharing your data

We may share your data with other organisations working on our behalf. We will let you know when we are going to share your personal data and who with. We will ask for your permission if required. Details will be on the relevant privacy notice.

We will not make your personal data available for commercial use without your specific permission.

We may have to release personal data under the Environmental Information Regulations 2004 and the Freedom of Information Act 2000.

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

Processing personal data for law enforcement purposes

We process personal data for the prevention and detection of crime, and the prosecution and apprehension of offenders under Part 3 of the DPA 2018. This is part of our role as an environmental regulator.

How to contact us

If you are already in touch with one of our teams, you can direct your query through your normal contact.

This includes requests to exercise any of your rights under data protection legislation, including to:

  • get a copy of the personal data we have about you
  • correct inaccurate or incomplete personal data we have about you
  • request that we delete your personal data, or stop using it
  • restrict how we can use your personal data

Otherwise, use the following details for any of the above or any other general queries:

03708 506 506

How to contact our Data Protection Officer

Contact our Data Protection Officer (DPO) with any concerns about how we handle your personal information.

The DPO is responsible for independent advice and monitoring of the Environment Agency’s use of personal information.

Data Protection Officer
Environment Agency
Horizon House
Deanery Road


Independent advice on data protection and privacy

Contact the Information Commissioner for independent advice about data protection, privacy and data-sharing issues.

Information Commissioner's Office
Wycliffe House
Water Lane

Contact form

0303 123 1113
01625 545860

Changes to this personal information charter

We keep our Personal Information Charter under regular review. This Personal Information Charter was last updated on 10 July 2018.